Your Privacy Is Our Priority

This Privacy Policy ("Policy") provides detailed guidance on the collection, use, storage, and protection of personal information of users ("you" or "user") of the ac99 platform ("Service"). By visiting ac99.cam or registering on this platform, you are considered to have agreed to all the terms of this Policy.

ac99 believes that digital privacy is a fundamental right of every user. Our platform uses SSL encryption and modern data protection technology to keep all your information secure.

1.Definitions and Applicability

The meaning of some important terms used in this Policy is clarified below:

• Personal Information: Any information that can directly or indirectly identify you, such as your name, email address, phone number, date of birth, or financial transaction details.
• Processing: Any operation performed on personal information — collection, storage, analysis, transfer, or deletion.
• Service: The ac99.cam website, mobile application, and all associated digital services.
• Third Party: Any person or organization other than ac99 and the user.

This Policy applies to all individuals who visit ac99.cam, whether registered members or not. If you do not agree with any term of this Policy, please refrain from using our Service.

2.Information We Collect

ac99 collects the following types of information to operate its services properly:

2.1 Registration and Identity Information

• Full name and username
• Email address
• Mobile number
• Date of birth (for age verification — to confirm 21+)
• Current address
• National ID or passport number (where required)

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or Upay account number (for transaction processing only)
• Deposit and withdrawal history
• Wallet balance and bonus information
• Betting and gaming activity history

2.3 Technical and Automated Information

• IP address and device identification information
• Browser type and version
• Operating system information
• Information collected from cookies and web beacons
• Time, date, and location (approximate) of site visits
• Referrer URL and page visit patterns

2.4 Communication Information

When you contact us through our 24/7 live chat support or by email, the content of that conversation and your contact information may be stored.

3.Purpose of Using Information

ac99 uses the collected information for the following purposes:

3.1 Account Management and Security

• Creating, managing, and verifying your account
• Ensuring login security and preventing unauthorized access
• Age verification (restricting access to persons under 21)
• Detecting fraud and suspicious activity

3.2 Service Improvement and Customization

• Presenting games and bonus offers according to your preferences
• Improving platform functionality and user experience
• Testing new features and services

3.3 Financial Transaction Processing

• Processing deposits and withdrawals securely
• Providing bonuses and cashback accurately
• Complying with anti-money laundering (AML) regulations

3.4 Legal Compliance

Providing necessary information to regulatory authorities under applicable laws and regulations, and retaining information for the resolution of legal claims or disputes.

3.5 Communication and Notifications

• Sending important account updates and security notifications
• Informing you about new bonuses and promotional offers (with your consent)
• Providing information and support related to responsible gaming

4.Information Sharing and Third Parties

4.1 Payment Processors

Financial information necessary to process transactions via bKash, Nagad, Rocket, and Upay is shared with the respective payment service provider. Each of these providers has its own privacy policy.

4.2 Technology and Infrastructure Service Providers

Game software providers (PG Soft, Pragmatic Play, JILI, Spribe, and others) may use limited technical information to operate the platform, but they do not have access to personally identifiable information.

4.3 Legal Obligations

If ac99 is required to disclose information under a court order, government directive, or applicable law, it is obligated to comply. In such situations, every effort will be made to notify you in advance where possible.

4.4 Security and Fraud Prevention

Limited information may be shared with anti-fraud service providers to protect the security of the platform and safeguard users.

5.Cookies Policy

The ac99 website uses cookies. Cookies are small text files stored in your browser that help us improve the quality of our service.

5.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions, security verification, and core platform operations.
• Functional Cookies: Help remember your preferences, language selection, and previous settings.
• Analytics Cookies: Used to understand how users interact with the site — this information is completely anonymous.

5.2 Cookie Controls

You can disable cookies by going into your browser settings. However, please note that disabling essential cookies may cause some core platform features to not work properly.

6.Data Retention Period

ac99 retains your information only for as long as it is needed to provide the service, fulfill legal obligations, or serve legitimate business purposes:

• Active Account Information: Retained for as long as the account remains active.
• Closed Account Information: May be retained for a specified period after account closure for financial and legal reasons.
• Transaction Records: Retained for the period required to comply with anti-money laundering regulations.
• Cookies and Session Data: Generally deleted within 30 days to one year.

7.Data Security Measures

ac99 uses multiple industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers travels through encrypted channels.
• Data Encryption: Sensitive information is stored on servers in an encrypted state.
• Access Controls: Only authorized personnel can access personal information for specific purposes.
• Regular Security Audits: Security audits are conducted regularly to identify system vulnerabilities.
• Two-Factor Authentication (2FA): An option to add an extra layer of security to account login.
• Server Security: Firewalls, DDoS protection, and intrusion detection systems.

However, complete security on the internet cannot be guaranteed. Keep your account password confidential and notify us immediately if you notice any suspicious activity.

8.User Rights

As a user of ac99, you have the following rights:

• Right to Access: You have the right to know what information we have stored about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (to the extent deletion is possible beyond legal obligations).
• Right to Object to Processing: The right to object to the processing of your information for specific purposes.
• Right to Withdraw from Marketing: The right to unsubscribe from promotional emails or notifications at any time.
• Right to Data Portability: The right to receive your information in a structured format.

To exercise these rights, contact us by email at [email protected] or through 24/7 live chat. We will respond to your request within a reasonable time.

9.Protection of Minors

ac99 strictly refrains from providing services to persons under 21 years of age. We do not knowingly collect or process personal information of any minor.

Your date of birth is collected at registration solely to confirm that you are 21 years of age or older. If we become aware that a minor has registered, their account will be closed immediately and the collected information will be securely deleted.

10.Policy Changes

ac99 reserves the right to update or change this Privacy Policy at any time. For significant changes, we will:

• Display a notice on the main page of the site.
• Notify you of the changes at your registered email address.
• Update the "Last Updated" date at the top of this page.

If you continue using the Service after the changes, you will be considered to have consented to the new policy. We therefore recommend reviewing this page regularly.

11.Contact and Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please contact us through the following:

This privacy policy has been drafted in accordance with the applicable laws and regulations of Bangladesh. Any legal disputes will be resolved under the prevailing laws of Bangladesh.