Frequently Asked Questions about ac99
From opening an account to bonuses, bKash deposits, cricket betting and safe gaming — find answers to all your questions here.
ac99 is a trusted online casino and betting platform in Bangladesh. Whether you are a new player or an experienced member, you are likely to have various questions. On this page we have provided detailed answers to the most common questions about account registration, deposits and withdrawals, game rules, bonuses and promotions, and responsible gaming. If you do not find your answer, our 24/7 live chat support is always ready.
Account and Registration
Account and Registration
To open an account at ac99, you need an active mobile number and a password. The registration process is simple and quick — it takes just a few minutes. Register with accurate information so there are no issues when making withdrawals.
No, each person may only hold one ac99 account. Opening multiple accounts goes against our rules and may result in bonus cancellation or account suspension. If you have a problem with your account, contact our support team directly.
Use the "Forgot your password?" option on the ac99 Login page. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If the process does not complete, get help via 24/7 live chat.
To ensure a safe environment, ac99 may verify your identity in certain situations. Documents may be requested before large withdrawals or if unusual activity is detected on your account. This is done to protect all players.
Yes, ac99 is fully mobile-friendly. Our site works smoothly on any Android or iOS device browser — you can play all games and make all types of transactions without downloading a separate app.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits from bKash to ac99 are generally credited instantly. In most cases, the balance updates within a few seconds to a few minutes. If there is a delay due to network issues, share your transaction ID with our 24/7 support.
The minimum deposit amount at ac99 is ৳100 — this applies to all methods including bKash, Nagad, Rocket and Upay. You can get started easily with a small amount and take advantage of the welcome bonus.
Withdrawals from ac99 via Nagad and all other methods are generally processed within 10 to 45 minutes. After you submit a withdrawal request, our team verifies it and sends the funds as quickly as possible.
To withdraw from ac99, you need a minimum balance of ৳800. The same rule applies to all methods (bKash, Nagad, Rocket, Upay). Make sure the wagering requirements on any bonus are met before withdrawing.
ac99 does not charge any processing fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply their own charges — those will follow the respective service's terms.
Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is one of the supported payment methods at ac99. Just like bKash, Nagad and Upay, you can easily deposit and withdraw using Rocket. The minimum deposit amount here is also ৳100.
Games and Rules
Games and Rules
To bet on BPL (Bangladesh Premier League) matches at ac99, you first need a balance in your account. Go to the cricket section, select your preferred match and market (match winner, toss, run total, etc.), enter your stake and confirm. Winning bets will be credited automatically based on the match result.
ac99 offers slot games from multiple top providers including PG Soft, Pragmatic Play and JILI. Popular games like Fortune Tiger, Gates of Olympus, Sweet Bonanza and Fortune Gems are available, along with fishing games, bingo and table games. See the full list on the slots page.
RTP (Return to Player) is the theoretical average return rate of a game — a measure of what percentage of total wagers a game returns to players over the long term. A higher RTP means the game returns relatively more, but it is not a guarantee of winning in any individual session. Fair play is ensured across all games.
In live casino, you play in real time with actual dealers, broadcast via high-quality video streaming. Providers like Evolution Gaming and Ezugi offer various live games including Roulette, Baccarat and Teen Patti. Place your bets on screen and the dealer handles the rest.
Yes, ac99 offers in-play or live betting on major cricket tournaments including T20 and IPL. Odds update during the match and you can place bets at any moment. Check available matches on the cricket page.
Bonuses and Promotions
Bonuses and Promotions
New members receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example, if you deposit ৳5,000 you will receive an additional ৳5,000 as a bonus. To claim it, make your first deposit after registering and activate the bonus option.
A wagering requirement means you must place a certain amount of bets before you can withdraw bonus funds. The wagering requirement for the ac99 welcome bonus is 15 times (15x). This means if you receive a ৳1,000 bonus, you must place ৳15,000 worth of bets before withdrawing.
The ac99 VIP program has five tiers — Bronze, Silver, Gold, Platinum and Diamond. You move up automatically through regular play. At the Diamond tier you can receive up to 1.5% cashback per week. Higher tiers also come with more personalised benefits and priority support.
The cashback bonus is added to your balance automatically every week. Depending on your VIP tier, you can receive weekly cashback of 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum and up to 1.5% at Diamond. It gives you a chance to get back a portion of your net losses.
Most bonuses can be used on slot games and casino games. However, some promotions may have specific game restrictions. To view the full bonus terms and conditions, read the terms and conditions page or ask in live chat.
Security and Responsible Gaming
Security and Responsible Gaming
Yes, ac99 uses SSL encryption technology to keep all your personal and financial information secure. Our servers and data transfers are encrypted, so there is no way for third parties to access your information. Read our privacy policy for more details.
ac99 is for users aged 21 and above only. Minors may not open an account or play games on this platform. Age is confirmed during account verification. This rule is strictly followed for the protection of everyone.
ac99 takes responsible gaming very seriously. If you feel gaming is becoming difficult to control, visit our responsible gaming page. It contains a detailed guide on setting deposit limits, taking a temporary break or self-exclusion.
Yes, ac99 offers a self-exclusion option. Contact our 24/7 support to temporarily or permanently close your account for a set period or indefinitely. This step is completely voluntary and can be taken without any penalty.
ac99's customer support is available 24/7 in Bengali via live chat. Day or night, holidays or festivals — our team is always ready to help. You can also reach us by email: [email protected].
Yes, all games at ac99 are provided by reputable providers such as PG Soft, Pragmatic Play, JILI and Evolution Gaming. These providers use Random Number Generators (RNG) tested by third parties, which ensures every outcome is completely random and unbiased.
Still have questions? Contact support
If the answers above did not resolve your issue, our expert team is ready to help. Through our 24/7 live chat support in Bengali, we can quickly answer any question you have.
Email: [email protected] Live Chat: Directly from any page on the site