ac99's Guide to Responsible Gaming
ac99 is always by your side for a safe, healthy, and enjoyable gaming experience — deposit limits, self-exclusion, and support are all available here.
Why Is Responsible Gaming Important?
Online gaming is a great source of entertainment — but like any form of entertainment, it should be enjoyed within limits. ac99 believes that every player's experience should be enjoyable, safe, and in control. Responsible gaming is not just about understanding wins and losses — it means maintaining full control over your time and money.
Following responsible gaming principles on our platform is mandatory. ac99 is operated for players aged 21 and above only. If anyone feels that gaming is having a negative impact on their daily life, our tools and support team are always ready to help.
On this page you will learn how to set deposit limits, activate self-exclusion, take a time-out, and when to seek help. Responsible gaming is not only for your own benefit — it is for your family and loved ones as well.
Our Safety Tools
ac99 gives you full control — every tool can be easily accessed from your account settings.
Deposit Limit
Set the maximum amount you can deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately. To increase a limit, you must wait 24 hours.
Time-Out
If you feel you need a short break, you can temporarily suspend your account for 24 hours up to 30 days. During the break, logging in will not be possible, but any funds in your account will remain safe.
Self-Exclusion
Choose self-exclusion for a longer break. You have the option to close your account for 3 months or permanently. No promotional emails will be sent during this period. It can be easily activated with the help of the support team.
Play Time Limit
Set the maximum time you spend gaming each day. When the limit is reached, you will receive an automatic alert. This tool is very effective for building healthy gaming habits.
Transaction History
You can view your complete deposit, withdrawal, and betting history at any time. Use this feature to understand your spending patterns and make informed decisions.
24/7 Support
For any questions or concerns about responsible gaming, our Bengali-language live chat support team is available seven days a week, twenty-four hours a day. You can also reach us by email.
Signs of Problematic Gaming
If any of the following signs appear in your behaviour, it is time to seek help.
Be aware of these signs
- You are spending more than your set budget and placing larger bets to try to recover lost money.
- You feel restless or irritable when you cannot play, or you find it hard to stop gaming.
- You are neglecting your responsibilities towards family, friends, or work and prioritising gaming instead.
- You are gaming with borrowed money or money meant for essential expenses.
- You are hiding your gaming habits from family or friends or lying about them.
- You see gaming as the only way to relieve stress, loneliness, or anxiety.
If any of the above signs appear, contact our live chat support without delay. Our responsible gaming team will assist you with complete confidentiality.
How to Activate Limits and Protection
Log In to Your Account
Access your account at ac99 and click the profile icon in the top right corner.
Open the Settings Menu
Go to the "Account Settings" or "Responsible Gaming" section — all safety tools are available there.
Set Your Limits
Choose a deposit limit, play time limit, or loss limit, and enter your preferred amount or duration.
Confirm the Changes
Reducing a limit takes effect immediately. A 24-hour cooling-off period applies when increasing a limit.
Contact Support for Self-Exclusion
For long-term self-exclusion, notify the support team directly via live chat or email.
Review Regularly
Review your transaction history and gaming time once a month and adjust your limits as needed.
21+ Age Requirement
ac99 is operated for individuals aged 21 and above only. Age is verified at the time of account registration. If anyone attempts to open an account using the details of a minor, the account will be closed and any deposited funds will be returned.
- Valid proof of age is required when opening an account
- Re-verification may be carried out at any time in cases of suspicion
- Accounts belonging to minors are closed immediately
Parental Controls
It is recommended to use filtering software to protect underage family members from accessing online gaming sites. Please also keep the following in mind:
- Keep password protection enabled on your device
- Do not leave your gaming account logged in around children
- Store payment card details securely
- Talk to your children about responsible gaming
Contact Us If You Need Help
Asking for help takes courage — we never judge, we only support.
Live Chat Support
Talk to our live chat support team in Bengali 24 hours a day, 7 days a week. Any concerns related to responsible gaming will be handled with complete confidentiality.
Email Support
For self-exclusion, account closure, or other urgent matters, write to us at: [email protected] — our dedicated responsible gaming team will respond promptly.
ac99's Commitment
At ac99, responsible gaming is not just a matter of policy — it is part of our core values. We give the highest priority to the protection and wellbeing of every player. To this end, we keep your personal and financial information secure through SSL encryption and ensure fair play.
The games on our platform are designed for entertainment — not as a guaranteed source of income. The outcome of every game depends on a random number generator, so no specific result can be guaranteed. The core principle of responsible gaming is: play only with money that you can afford to lose without it affecting your livelihood.
ac99 believes that a satisfied and protected player is our greatest success. All our tools are available free of charge and at any time, so your entertainment never becomes a burden.
Frequently Asked Questions about Responsible Gaming
Play safely, enjoy the experience
Enjoy entertainment within limits — ac99 has cricket betting, slots, and live casino for you.
More Information and Support
Browse our other policy and information pages and find answers to all your questions.